Job title: UX Research
Job type: Permanent
Emp type: Full-time
Location: Dublin, Ireland
Expertise:
  • Experience Design
Salary type: Annual
Job published: 11-03-2019
Job ID: 32122
Contact name: Deepa Modi
Phone number: +3531 4852779
Contact email: deepa@rattleberry.co

Job Description

We are working with a global ecommerce business client to help them find a UX Research to join their Digital Experience Team. The role requires excellent research and insight gathering, project management and communication skills and a broad understanding of all aspects of user experience from user research to writing UI requirements. Integral to the role is the requirement to understand commercial objectives, guest objectives, and ensure high quality solutions are delivered that adheres to industry best practice and corporate guidelines.

Your role:

  • Identifying Voice of Guest and Commercial Objectives and measures for projects to steer direction, and better customer interaction ensuring repeat purchases 
  • Planning and conducting user research, surveys, competitive benchmarking, and heuristic analysis   Delivering User Insights reports with clear recommended direction and actionable tasks
  • Using personas, scenarios, user tasks and flows 
  • Applying user centered design practices pursuing a cohesive user experience across all digital media Developing ideas and concept through early prototyping, user testing and review
  • Designing and develop key components for enhancement of aerlingus.com and mobile to increase conversation and ensure a better customer experience for everyone
  • Creating, managing, recruiting and running user testing and validation sessions on a monthly basis
  • Writing specific rules and logic requirements alongside wireframes, to hand over to designers and developers
  • Collaborating cross-functionally with internal and with external partners to ensure the delivery of best-practice solutions 

 

Your qualifications & key criteria:

  • Bachelors/Master’s degree in User Research, Human Computer Interaction (HCI) or related disciplines. At least 3 – 5 years proven experience in User Experience Research field  
  • At least 2 years’ experience of recruiting participants, managing and running ethnographic or user research and insight projects, identifying objectives, reporting and recommended steer 
  • At least 2 years’ experience of managing and running user-testing objectives, test-scripts, recruitment, moderation, documentation, reports. Experience on moderated remote user testing a plus
  • Strong communication skills: ability to present in a concise and articulate manner to other stakeholders. Demonstration of user-centred-design, including user-research, persona and scenario creation, wireframing, testing and reporting 
  • Deep familiarity of research typical software such as Usabilla, Loop 11, UserZoom, Qualatrics
  • Deep familiarity of prototyping in typical software such as Axure, Invision 
  • Hands-on experience of responsive websites,User-research, analysis and reporting
  • A creative thinker, paired a strong problem-solving and troubleshooting skills; sound organizational, negotiating and decision-making skills
  • A fantastic knowledge of web, desktop and mobile design, information architecture, and usability principles and best practices
  • Technical and commercial understanding of analytics, and ability to influence business decisions
  • Task-flow creation, wireframe mock-up and prototyping for desktop, tablet and mobile including mobile apps
  • Ability and drive to learn new technologies, tools and processes. Ability to work independently or as a part of an inter-disciplinary team
  • Ability to work closely with Designers, Product Owners and Developers
  • Experience in working with external partners and agencies, Fluent in English, both written and spoken